930k's Privacy Policy
When you use the 930k platform, the security of your personal information is our top priority. This policy clearly describes what information is collected, why it is collected, and how it is kept secure.
Table of Contents
- Introduction and Scope
- Types of Information Collected
- Purpose and Legal Basis for Data Collection
- Data Storage and Security Methods
- Sharing Information with Third Parties
- Cookies and Tracking Technologies
- Your Rights and Controls
- Protection of Minors
- Responsible Gaming and Data Use
- Policy Changes and Contact
1. Introduction and Scope
This privacy policy applies to all services on the 930k platform. It governs how your information is handled whenever you visit our website, create an account, play games, or complete any type of transaction.
930k believes that respecting user privacy is the foundation of a secure and trustworthy service. We therefore manage your information by following international best practices in data protection.
Along with reading this policy, you are encouraged to read our Terms and Conditions, as both documents together give a complete picture of the relationship between you and 930k.
In this policy, "we", "930k", or "platform" refers to the entity operating the 930k service. "You" or "user" refers to anyone who uses this platform.
2. Types of Information Collected
930k collects information in two main ways: information you provide directly, and information generated automatically while you use the platform.
2.1 Information You Provide
During account registration and management, you provide the following information:
- Full name and date of birth
- Email address and mobile number
- Username and password
- Payment method details for deposits and withdrawals (bKash, Nagad, Rocket, or bank account)
- Documents required for identity verification
- Information you provide when contacting customer support
2.2 Automatically Collected Information
The following information is collected automatically while you use the platform:
- IP address and device type
- Browser type and operating system
- Pages visited, session duration, and navigation patterns
- Game play history and betting activity
- Transaction history and amounts
- Login times and device identifiers
2.3 Information Received from Third Parties
In some cases, relevant information is received from payment processors or identity verification services, which is used to ensure the security of your account.
3. Purpose and Legal Basis for Data Collection
930k uses your information only for specific and legitimate purposes. It is not used for anything beyond those purposes.
3.1 Service Operations
Collected information is used to create and manage your account, process transactions, provide gaming services, and deliver customer support. This is the lawful basis for data use as part of the service agreement.
3.2 Security and Fraud Prevention
User data is analysed to prevent unauthorised account access, fraudulent activity, and money laundering. This process forms part of 930k's legal obligations.
3.3 Service Improvement
Data is used to analyse user experience, improve platform performance, add new features, and resolve technical issues promptly.
3.4 Communications and Promotional Information
Your email address and mobile number are used to send important account-related notifications, security alerts, and, with your consent, promotional offers. You can withdraw this consent at any time.
4. Data Storage and Security Methods
930k applies industry-standard technical and organisational measures to protect your personal information.
4.1 Encryption and Technical Security
All data is transmitted using SSL (Secure Sockets Layer) encryption. Encryption is also applied to stored data. Additional layers of security are maintained when processing payment information.
4.2 Access Controls
Only authorised staff can access your data, and only to the extent necessary to carry out their responsibilities. Every access event is recorded and reviewed regularly.
4.3 Data Retention Period
To meet legal requirements, certain data is retained for a set period after an account is closed. Once that period expires, the data is securely deleted.
930k never stores your password in plain form. Passwords are always stored through a one-way hashing process, meaning neither third parties nor our staff can see your password.
5. Sharing Information with Third Parties
930k never sells your personal information to third parties for commercial purposes. However, limited information may be shared with certain partners as a normal part of operating the service.
5.1 Service Partners
Payment processors (bKash, Nagad, Rocket, and banks), game software providers, and technology service providers receive only the minimum information needed to carry out their specific tasks. Data protection agreements are in place with these partners.
5.2 Legal Obligations
Information may need to be disclosed in response to court orders, lawful requests from law enforcement agencies, or other legal requirements. In such cases, we provide only the information that is legally required.
5.3 Business Transfers
In the event of a business merger or acquisition, user data may be transferred. However, the new entity will be required to uphold standards consistent with this privacy policy.
6. Cookies and Tracking Technologies
930k uses cookies and similar technologies to run the website properly and maintain service quality.
6.1 Essential Cookies
These are necessary for the basic functioning of the website — such as keeping you logged in, security verification (OTP process), and session management. Disabling these cookies will prevent the site from working correctly.
6.2 Functional Cookies
These cookies are used to remember your preferences (such as language selection), interface customisation, and ease of use. They can be disabled, though the core service will still work.
6.3 Analytics Cookies
These collect information about which pages are used most and where users encounter difficulties, in order to improve the service. Data collected through these cookies is aggregated and does not directly identify any individual.
You can manage cookies through your browser settings. However, disabling essential cookies may cause some services to stop working properly.
7. Your Rights and Controls
As a 930k user, you have specific rights over your personal information.
7.1 Right to Access
If you want to know what information 930k holds about you, you can submit a request via live chat or email. The information will be provided after a verification process.
7.2 Right to Correction
If any information in your account is incorrect, you have the right to request a correction. Some information can be updated directly in your account settings; for the rest, you will need to contact the support team.
7.3 Right to Deletion
In certain circumstances, you have the right to request that your data be deleted. However, some data must be retained for a set period due to legal obligations or ongoing dispute resolution.
7.4 Right to Opt Out of Promotional Communications
You can opt out of promotional emails or notifications at any time. Each message includes an unsubscribe option, and this can also be done through the support team.
7.5 Right to Data Portability
You have the right to request that the data held about you be provided in a structured and commonly usable format.
8. Protection of Minors
All 930k services are intended for people aged 21 and above. We do not knowingly collect information from any minor.
Age is verified at the time of registration. If an account holder is found to be under 21, that account is immediately closed and the associated data is deleted.
If you believe a minor is using a 930k account, please notify our support team — we will act promptly.
9. Responsible Gaming and Data Use
930k takes responsible gaming seriously. User gameplay patterns and transaction data are analysed to identify at-risk behaviour, and support is provided where needed.
See our Responsible Gaming guidelines for details on how to set deposit limits, take a break, or permanently restrict your account if needed. Your data is used to manage these features.
Information related to responsible gaming is handled with strict confidentiality and is not used for any commercial purpose.
10. Policy Changes and Contact
10.1 Notification of Policy Changes
This privacy policy may be updated from time to time. For significant changes, a notification will be sent to your registered email and clearly announced on the platform. Continued use of the platform after changes are made will be taken as acceptance of the updated policy.
Alongside this policy, you can find out more about our services, which provides details about 930k's goals and scope of operations.
10.2 Contact Us
If you have any questions, requests, or complaints about the privacy policy, please contact our support team. Assistance is available 24/7 in both Bengali and English.
If you have a general question, you may find the answer in our Frequently Asked Questions, which covers many topics related to accounts, payments, and services.