930k's commitment to responsible gaming
Enjoy your entertainment — but within limits. 930k believes that healthy, conscious play brings genuine enjoyment. On this page, learn how you can keep yourself safe and where to find support when you need it.
Age restrictions and our position
Online casino and betting is a form of entertainment — but it stays healthy only when enjoyed in a controlled way. 930k's Terms and Conditions clearly state the circumstances under which your account may be restricted or closed. We want every player to make conscious decisions about how they spend their time and money.
If you believe someone you know is using this site underage, please let us know via our 24/7 live chat — we will act promptly.
Self-control tools
930k gives you full control over your own gaming. Using the tools below, you can limit your activity at any time.
Set a deposit limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once the limit is set, it cannot be exceeded.
Session time limit
Set a time limit for each login session. When the set time is up, the system will automatically warn you or log you out.
Loss limit
If you lose more than a set amount, betting will be stopped. This protects you from losing more money in the heat of the moment.
Cool-off period
If you want to take a break for a few days, activate a cool-off period of 7 to 30 days. During this time, logging in or placing bets will not be possible.
Permanent self-exclusion
If you feel that gaming is having a negative impact on your life, you can request a long-term or permanent account closure.
Reality check
At regular intervals, a message will appear showing how long you have been playing and how much you have won or lost. This helps you make informed decisions.
To activate these tools, contact 930k's 24/7 live chat or write to our support email. Detailed instructions on how to use these tools are available on our FAQ page.
Warning signs
Gaming problems do not always appear suddenly — they develop gradually. If you notice the following signs in yourself or someone you know, it is important to become aware in time.
Spending beyond your budget
Betting with money set aside for essential expenses, or playing with borrowed money, is an important warning sign.
Spending more time than planned
Intending to play for one hour but continuing for hours on end, finding it hard to stop.
Trying to recover lost money
Placing more and more bets to win back money lost — this is a common pattern of problem gambling.
Hiding from family and friends
Keeping your gaming a secret from family or close ones, or lying about how much you play.
Restlessness when unable to play
Feeling irritable, restless, or moody when you cannot play is a clear warning sign.
Neglecting daily responsibilities
When gaming begins to take priority over work, studies, or family duties, the situation is becoming serious.
Help yourself and those close to you
If you feel gaming is getting out of your control, the first step is to acknowledge it. Seeking help is not something to be ashamed of — it takes courage. Visit 930k's About Us page to see how we place player well-being as our top priority.
If you are concerned about someone close to you, speak with empathy rather than anger or criticism. Seeking help from a professional counsellor can be an effective solution.
Where to find support
930k live chat support
Our support team is available 24 hours a day, 7 days a week in both Bengali and English. For self-exclusion, deposit limits, or account closure, contact us directly via live chat.
Contact by email
Besides live chat, you can also write to our support email. Any responsible gaming request — account limits, cool-off, or permanent closure — can be submitted by email as well.
Email: [email protected]
Family and close ones
Family and friends are often the first to notice when someone is in trouble. Talking openly with a trusted person can sometimes be more effective than professional help.
Professional counselling services
Psychologists and addiction counsellors can provide specialist support for behavioural problems related to gambling. Several mental health organisations in Bangladesh offer this kind of counselling.
930k's commitment
Our commitment to responsible gaming is reflected not just in words, but in real actions. Under our Privacy Policy, your personal information is kept secure and is never sold to third parties.
- Age is verified when opening an account — no one under 21 can register.
- Suspicious or unusual gaming patterns are identified and the relevant user is proactively contacted.
- Self-exclusion requests are processed promptly — no delays or complicated procedures.
- The support team is trained in responsible gaming and is able to assist with care and sensitivity.
- No advertisement or promotion is directed at vulnerable or at-risk users.
- Each user's personal information is stored securely and only used to the extent necessary for support purposes.